Hiring Module

Use Zell’s hiring module to evaluate candidates through AI-powered simulations

Overview

The Hiring Module enables you to assess job candidates using realistic AI-powered role-play scenarios before making hiring decisions. Candidates interact with AI prospects in simulated calls or situations relevant to the role, giving you objective data on their skills and approach.

Why Use the Hiring Module?

Objective Assessment

Remove bias with standardized scenarios and AI evaluation criteria.

Real-World Simulation

See how candidates handle actual situations they’ll face on the job.

Time Efficiency

Screen more candidates in less time with automated simulations.

Better Hiring Decisions

Make data-driven choices based on performance, not just interviews.

Setting Up Hiring Assessments

Create a Hiring Scenario

1. Navigate to Hiring

   Go to Team Management → Hiring in the main menu.

2. Create Assessment

   Click Create New Assessment to begin configuring your hiring evaluation.

3. Name the Assessment

   Enter a clear name that reflects the role and scenario:

   • “Sales Rep - Cold Call Assessment”
   • “Account Executive - Discovery Call Evaluation”
   • “Customer Support - Difficult Customer Scenario”

   Include the role name so you can easily identify assessments later.
4. Add Steps

   Create assessment steps with AI bots for candidates to practice with. For each step:

   • Step Name: Name of this practice scenario
   • Description: Optional context about the scenario
   • Theory Content: Optional text content or instructions for the candidate to read before the call
   • Agent: Select which AI bot candidates will interact with

   You can add multiple steps with different bots to create a comprehensive assessment.
5. Set Attempts

   Define the number of attempts candidates have to complete the assessment.

   Allowing multiple attempts lets candidates improve and shows their learning ability.
6. Add Instructions

   Provide candidates with clear guidance about the assessment:

   • What they’ll be practicing
   • What skills are being evaluated
   • Any product information they can reference
   • What success looks like

   Example:

   “You’ll practice calls with potential customers. Your goal is to identify their pain points, present relevant solutions, and handle objections professionally.”

7. Show Results to Candidate

   Choose whether candidates can see their performance results after completing the assessment.

8. Save Assessment

   Click Save to create the hiring assessment.

Sending Assessments to Candidates

Send Individual Invitation

1. Open Assessment

   Navigate to the assessment you want to send to candidates.

2. Click Send Invitation

   Click the Send Invitation button to open the invitation popover.

3. Enter Email

   Enter the candidate’s email address in the popover.

4. Send

   Click Send to send the invitation email to the candidate.

Send Bulk Invitations

1. Open Assessment

   Navigate to the assessment you want to send.

2. Click Bulk Invite

   Click the Bulk Invite button to open the bulk invitation dialog.

3. Enter Emails

   Enter multiple email addresses in the text area. You can separate emails by:

   • Commas
   • Spaces
   • Newlines
   • Semicolons
4. Send Invitations

   Click Send to send invitations to all entered email addresses.

   The system will show you which invitations were successful and which failed.

Reviewing Candidate Performance

1. Open Assessment

   Navigate to the assessment in Team Management → Hiring.

2. View Submissions Table

   See the submissions table showing all candidates who have been invited with:

   • Candidate name
   • Email address
   • Status (Pending, In Progress, Completed)
   • Started date
   • Completed date
   • View action
3. Click View on a Submission

   Click View on any candidate submission to see their detailed performance.

4. Review Attempts

   On the submission detail page, you’ll see a table of all their attempts showing:

   • Step Name: Which assessment step
   • Attempt Number: Which attempt (1, 2, 3, etc.)
   • Call Duration: Length of the call
   • Status: Started, Submitted, Failed, or Not Started
   • Completed At: When the attempt was completed
   • Recording: Audio player to listen to the call
   • Analysis: Link to view detailed call analysis and evaluation
5. View Call Analysis

   Click the analysis button (chevron icon) to view the detailed call summary, transcript, and evaluation scores for any attempt.

Privacy and Compliance

When using hiring assessments, ensure compliance with local employment laws:

• GDPR (Europe): Inform candidates about AI evaluation and data usage
• EEOC (US): Ensure assessments don’t create adverse impact
• Accessibility: Provide accommodations for candidates with disabilities
• Data Retention: Follow local laws on candidate data storage

Recommended Practices

• Get explicit candidate consent for assessment and recording
• Don’t use assessments as the sole hiring criteria
• Validate that assessment scores predict job success
• Document your evaluation process
• Provide feedback to candidates when possible